100% Refund on all purchases for up to 30 days, minus return shipping costs.
If you are not 100% satisfied with your purchase, then contact us for a refund within 30 days. Every care has been taken to ensure that Don Maslow delivers a fantastic coffee experience. We understand that sometimes things go wrong, or maybe our coffee is simply not for you.
If you are not 100% satisfied with your purchase, then contact us for a refund within 30 days. Every care has been taken to ensure that Don Maslow delivers a fantastic coffee experience. We understand that sometimes things go wrong, or maybe our coffee is simply not for you.
We stand by the quality of our products and offer a full refund on all returns for up to 30 days, minus return shipping costs.
Before you send your return, please contact us at info@donmaslowcoffee.com with the details of your purchase, including the batch details printed on your box and your contact telephone number. We will respond to you as soon as possible. Then, please follow our instruction, and we will advise where to return your items to, in their original packaging and proof of purchase.
Returns Policy
Our returns policy lasts for up to 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and we will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable):
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at info@donmaslowcoffee.com.
You will be responsible for paying for your own shipping costs for returning your items. Shipping costs are non-refundable. If you receive a refund, the cost of your original shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
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